Chiswick Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Chiswick Carpet Cleaners provides carpet, upholstery and related cleaning services to residential and commercial customers in our service area. By booking or using any of our services, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Chiswick Carpet Cleaners.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the individual or business that requests or books the services of Chiswick Carpet Cleaners.
1.2 Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment and any other related services offered by Chiswick Carpet Cleaners from time to time.
1.3 Premises means the property or location where the Services are to be carried out.
1.4 Technician means the person or team assigned by Chiswick Carpet Cleaners to perform the Services.
1.5 Agreement means the contract between the Customer and Chiswick Carpet Cleaners incorporating these Terms and Conditions.
2. Scope of Services
2.1 Chiswick Carpet Cleaners provides professional cleaning services for carpets, rugs, upholstery and related items. The exact scope of the Services for each booking will be agreed with the Customer at the time of booking and confirmed verbally or in writing.
2.2 The Customer is responsible for ensuring that the description of the areas and items to be cleaned is accurate. If, upon arrival, the Technician finds that the work required differs significantly from the description, Chiswick Carpet Cleaners reserves the right to adjust the quoted price, amend the scope of work or decline to carry out some or all of the Services.
2.3 Chiswick Carpet Cleaners does not guarantee that all stains, odours or marks will be completely removed. The outcome of cleaning depends on the age and type of stain, previous cleaning attempts, material composition and general condition of the item.
3. Booking Process
3.1 Bookings can be made by the Customer through the communication methods accepted by Chiswick Carpet Cleaners at the time of booking. Bookings are subject to availability and are not confirmed until accepted by Chiswick Carpet Cleaners.
3.2 When making a booking, the Customer must provide accurate information, including the type and size of the areas or items to be cleaned, access details for the Premises, and any special requirements or known issues such as severe soiling, pet contamination or water damage.
3.3 Chiswick Carpet Cleaners may provide an estimate based on the information supplied by the Customer. This estimate may be revised at the Premises if the Technician determines that the work required is substantially different from the description given at the time of booking.
3.4 The Customer confirms that they are the owner of the items to be cleaned or that they have the authority of the owner to request the Services. The Customer also confirms that they are at least 18 years of age when entering into this Agreement.
4. Access to Premises and Customer Obligations
4.1 The Customer must ensure that the Technician has safe and reasonable access to the Premises at the agreed date and time, including parking where possible. Any parking charges or access fees incurred in relation to carrying out the Services may be added to the Customer’s invoice.
4.2 The Customer must ensure that the areas to be cleaned are reasonably clear and accessible. This includes moving small and easily movable items such as toys, loose rugs, light furniture and personal belongings before the Technician arrives, unless otherwise agreed.
4.3 Unless specifically agreed, Chiswick Carpet Cleaners does not move heavy or valuable furniture, electrical equipment, fragile items or items that may pose a risk of damage or injury.
4.4 The Customer must inform the Technician of any known hazards at the Premises, such as loose floorboards, exposed wiring, slippery surfaces, or any vulnerable fittings, and of any pre existing damage or defects to carpets, flooring or furnishings.
4.5 The Customer must ensure that running water and electricity are available at the Premises during the appointment. If these are not available and this prevents or significantly impairs performance of the Services, the appointment may be treated as a late cancellation.
5. Prices and Quotations
5.1 Unless otherwise stated, all prices quoted are in pounds sterling and may be subject to applicable taxes. Chiswick Carpet Cleaners will advise the Customer whether prices are inclusive or exclusive of VAT at the time of booking, if applicable.
5.2 Quotations and estimates are given based on the information provided by the Customer and on typical conditions. They are not binding if the actual work required is materially different from that described or if additional Services are requested on site.
5.3 Chiswick Carpet Cleaners reserves the right to change its standard rates from time to time. Price changes will not affect confirmed bookings made before the date of the change, unless the booking is subsequently altered at the Customer’s request.
6. Payments and Deposits
6.1 Payment terms will be communicated to the Customer at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services at the Premises.
6.2 Chiswick Carpet Cleaners may, at its discretion, require a deposit or pre payment to secure the booking, particularly for larger jobs, commercial work or appointments outside standard hours. Any deposit requirement will be notified to the Customer before the booking is confirmed.
6.3 Where payment is not made on completion, or where invoicing terms have been agreed with a commercial Customer, payment must be received by the due date stated on the invoice. Late payment may result in additional charges, interest and suspension of further services.
6.4 Chiswick Carpet Cleaners reserves the right to charge reasonable fees for debt recovery where payments are significantly overdue.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or reschedule a booking by giving reasonable notice before the scheduled appointment time. The specific notice period and any charges for cancellation or rescheduling will be communicated to the Customer at the time of booking.
7.2 Where the Customer cancels or reschedules with less notice than the agreed period, Chiswick Carpet Cleaners may charge a late cancellation fee or retain all or part of any deposit paid, to cover costs and lost time.
7.3 If the Technician arrives at the Premises at the agreed time and is unable to gain access, or if the conditions at the Premises prevent the work from being carried out, the appointment may be treated as cancelled by the Customer and a call out or cancellation fee may be charged.
7.4 Chiswick Carpet Cleaners reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, illness, equipment failure, or transport disruption. In such cases, the Customer will be offered an alternative appointment and any deposit will be transferred or refunded, as appropriate.
8. Customer Satisfaction and Complaints
8.1 Chiswick Carpet Cleaners aims to provide a high standard of service. If the Customer is not satisfied with any aspect of the Services, they should contact Chiswick Carpet Cleaners as soon as possible and within a reasonable time after the work has been completed.
8.2 The Customer must allow Chiswick Carpet Cleaners the opportunity to inspect and, where appropriate, re clean or rectify any issue. Any such remedial work will be at the discretion of Chiswick Carpet Cleaners and does not constitute an admission of liability.
8.3 Complaints will be investigated and responded to within a reasonable timeframe. Where appropriate, Chiswick Carpet Cleaners may offer a partial refund or other resolution, taking into account the nature of the issue and the condition of the items cleaned.
9. Liability and Limitations
9.1 Chiswick Carpet Cleaners will exercise reasonable care and skill in providing the Services. However, the Customer acknowledges that certain risks are inherent in cleaning processes, including potential effects on colour, texture, shrinkage, or existing weak areas of fabrics and materials.
9.2 Chiswick Carpet Cleaners shall not be liable for any damage or deterioration arising from pre existing conditions, wear and tear, defects, improper installation, previous cleaning, or where the Customer has failed to disclose relevant information about the items or Premises.
9.3 The Customer is responsible for removing any fragile, valuable, or irreplaceable items from the areas to be cleaned. Chiswick Carpet Cleaners accepts no liability for loss or damage to such items that have not been removed or adequately protected by the Customer.
9.4 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
9.5 Subject to the above, Chiswick Carpet Cleaners total liability in respect of any claim arising from the provision of Services shall be limited to the value of the relevant booking, or the amount covered by applicable insurance, whichever is higher.
10. Damage, Insurance and Exclusions
10.1 Chiswick Carpet Cleaners takes reasonable precautions to protect the Customer’s property. If accidental damage occurs that is directly caused by the Technician while carrying out the Services, the Customer must notify Chiswick Carpet Cleaners as soon as reasonably practicable and, in any event, within a reasonable time of becoming aware of the damage.
10.2 Where appropriate, Chiswick Carpet Cleaners will investigate the circumstances and may make a claim under any relevant insurance policy. The Customer agrees to cooperate with any such investigation or claims process.
10.3 Chiswick Carpet Cleaners will not be responsible for any consequential loss, loss of profits, loss of use, or any indirect losses arising from the provision or non provision of Services.
11. Waste Handling and Environmental Regulations
11.1 In carrying out the Services, Chiswick Carpet Cleaners aims to comply with applicable UK waste management and environmental regulations, including the proper use and disposal of cleaning solutions, waste water and any solid waste arising from the Services.
11.2 The Customer agrees not to require or permit the Technician to dispose of waste in any manner that would breach local authority rules or wider environmental regulations. This includes, for example, improper disposal of contaminated water or chemical residues.
11.3 Where waste needs to be removed from the Premises by Chiswick Carpet Cleaners, this will be done only where lawful and practical to do so, and may be subject to additional charges that are communicated in advance.
11.4 The Customer remains responsible for any domestic or commercial waste at the Premises that is not directly generated by the Services. Chiswick Carpet Cleaners is not a general waste carrier and does not provide rubbish removal services except where specifically agreed and compliant with regulations.
12. Health and Safety
12.1 Chiswick Carpet Cleaners follows reasonable health and safety practices while performing the Services. The Customer agrees to support these practices and to ensure a safe working environment.
12.2 The Customer must keep children, pets and other occupants away from the immediate working areas and from any wet surfaces or equipment during and after the cleaning process until such areas are safe and dry.
12.3 Certain cleaning products and processes may leave surfaces damp for a period of time. The Customer is responsible for taking reasonable precautions to prevent slips, trips or other accidents on damp or treated areas.
13. Data Protection and Privacy
13.1 Chiswick Carpet Cleaners may collect and store personal data provided by the Customer for the purposes of managing bookings, processing payments, delivering Services and handling enquiries.
13.2 Personal data will be handled in accordance with applicable UK data protection laws. Chiswick Carpet Cleaners will not sell Customer data to third parties and will only share data where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.
14. Force Majeure
14.1 Chiswick Carpet Cleaners shall not be in breach of this Agreement, nor liable for any delay or failure to perform any of its obligations, if such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, flooding, fire, strikes, transport disruption, pandemics or government restrictions.
14.2 In such circumstances, Chiswick Carpet Cleaners will make reasonable efforts to notify the Customer and to reschedule the Services as soon as reasonably practicable.
15. Variations to Terms
15.1 Chiswick Carpet Cleaners may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
15.2 Continued use of the Services after changes to the Terms and Conditions have been notified or made available will constitute acceptance of the updated terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Agreement arising from them shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation.
17. Severability
17.1 If any provision or part provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted.
17.2 Any modification or deletion of a provision or part provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.
18. Entire Agreement
18.1 These Terms and Conditions, together with any specific details set out in the Customer’s booking or order confirmation, constitute the entire agreement between the Customer and Chiswick Carpet Cleaners in relation to the Services.
18.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of Chiswick Carpet Cleaners that is not set out in these Terms and Conditions.
